Tuesday, March 31, 2020
8 best practices for a successful CRM implementation
If customers are the lifeblood of business, then customer relationship management (CRM) is the daily checkup to ensure that the heart is still pumping steadily and that the entire body is in good health. Metaphors aside, CRM describes the processes, tools, and activities that companies employ to understand their customers and respond rapidly to their ever-changing needs and preferences. Given the importance and widespread use of CRM across today's businesses, it would be natural to assume that CRM implementation is a fairly straightforward and routinely successful process—but rarely is this the case. This raises the question as to why—and more important, as to what your company can do to ensure that your CRM efforts pay off. In this infographic, we address those questions by distilling input from vendors, users, and experts into eight best practices that your company can follow to help deliver a successful (and ultimately, fruitful) CRM implementation.
Wednesday, March 25, 2020
Three steps to a new paradigm for disaster recovery and backup
Ransomware is putting entire systems at risk. You can't afford to let that happen to your business. Prevent attacks by taking a proactive approach. With Azure Backup, protect your on-premises virtual machines, physical servers, and files to Azure. With your data in Azure, you have the flexibility to restore your data to a specific period in time to keep your business moving.
Customer story: Maersk
You can't do everything on your own. Having a team of professionals with in-depth experience can revolutionize your business. Since integrating with Microsoft Services, Maersk, a logistics company and global container shipping leader, has dramatically reduced their time to market and improved their performance and reduced their operational risk.
Protect your company with security solutions from Microsoft
Every company needs to have an updated security strategy—we're looking at you, small businesses. In a digital landscape that's constantly evolving, now's the time to adopt a cloud-based security solution to defend customer data against cyberattacks.
Want to secure your customers' sensitive data? Contact us to learn more.
View: Protect your company with security solutions from Microsoft
Tuesday, March 24, 2020
Follow these 8 CRM implementation best practices
When it comes to choosing a customer relationship management (CRM) system for your business, your options have never been more abundant. Established vendors are releasing new features and functionality at an impressive pace, while new vendors are entering the market just as quickly.
Solutions range from systems designed for large enterprises and SMBs to decentralized mobile workforces, and everything in between. All of this choice is giving rise to two very important questions: how to you determine which CRM solution is right for your business, and more important, how do you get business users to make the most out of the system—and out of your investment? In her article for CIO magazine entitled "8 CRM implementation best practices," author Jennifer Lonoff Schiff addresses those questions and CRM in general, distilling feedback from CRM vendors, users, and experts into eight suggestions for maximizing the effectiveness of a customer relationship management system. Read the full article to learn what these experts and industry insiders had to say.
Customer story: Jack's Diving Locker
Jack's Diving Locker, a scuba diving and snorkel educational facility, uses Microsoft 365 Business to securely run their business and to streamline their outreach efforts. Since adopting a cloud-based security and communication solution, its founders have grown their business from five sets of gear and a Volkswagen van to a company with two retail stores and five boats at two harbors. They use security tools, like Microsoft Intune, to protect company data and devices and to ensure that business is conducted securely and efficiently. With help from Microsoft 365 Business, Jack's Diving Locker has expanded into a global ocean conservation and education company, teaching people all over the world to preserve and protect our oceans.
How Online Collaboration Tools Could Help Your Business
It's no secret that teamwork is one of the key ingredients to a successful business. But in today's interconnected, wireless world, teams don't necessarily need to be in the same location to make teamwork work—that is, as long as each team member is equipped with the right tools for collaborating and communicating on a project. So how do you determine which tools are right for your organization and teams, and what should you look for when evaluating prospective solutions? Read this Lifewire article, "The Benefits of Online Collaboration Tools," to see what author Gabriela Warren feels are the greatest benefits of adopting such tools and, by extension, what features you should look for when shopping around.
Monday, March 23, 2020
Spend a day in the life with physician Dr. Thomas
Dr. Thomas is an oncologist whose day is divided among seeing patients, reviewing charts and x-rays, meeting with colleagues remotely and in-person, and improving patient services at his practice. With so many tasks to do and only a finite number of hours during the day, Dr. Thomas relies heavily on Microsoft Teams to prepare for upcoming appointments, review confidential patient information, and follow up with nurses and radiologists on test results. He also utilizes Power BI dashboards to visualize and address trends in his practice, like patient wait times and quality of care issues. View the infographic for a play-by-play account of Dr. Thomas' day, and how Teams and tools like Power BI enable him to more effectively focus on patient care.
Wednesday, March 18, 2020
Technology's Impact on Employee Experience: Balancing Overload Versus Enablement
Adopting technology in the workplace is a double-edged sword. It's key to maintaining a competitive advantage in the marketplace and increasing workplace productivity, but it can also compromise connection and lead to isolation.
Check out this article for tips on how to use technology to build a better individual employee experience and a more connected company culture.
Do you want help improving communication and teamwork in your company? You've come to the right place. Contact us at FH-Networking, LLCto learn more.
Never miss an opportunity by never missing a post. Subscribe now!
From communicating and collaborating with others to simply getting day-to-day tasks completed on your own, there's no greater tool for productivity than Microsoft Teams. And with Teams as the hub for communication within Office 365, your organization can move closer to realizing the promise of the digital workplace. Subscribe now to stay informed on how Teams, Office 365, and other leading Microsoft solutions can help elevate and transform communication, collaboration, and teamwork throughout your organization.
View: Never miss an opportunity by never missing a post. Subscribe now!
Spend a day in the life with retail store manager Alex
Alex is a retail store manager whose day is divided among attending meetings, reviewing store performance metrics, coordinating product refreshes, preparing presentations, and interviewing prospective employees. With so many tasks to do and only a finite number of hours in the day, Alex relies heavily on Microsoft Teams to get everything done--from recruiting and training staff to collaborating with vendors and developing marketing campaigns. View the infographic for a play-by-play account of Alex's day and how Teams enables him to get things done quickly and efficiently.
View: Spend a day in the life with retail store manager Alex
Protecting Azure resources with Recovery Services vault
Like many businesses, as their organization began rapidly migrating and deploying solutions to Azure, the demand for data protection in the cloud has also increased. That's why Microsoft developed Azure Recovery Services vault to help manage their backup and disaster recovery needs natively in the cloud. Contact FH-Networking, LLC to find out more on how we can help you use this same solution to meet your data recovery needs.
View: Protecting Azure resources with Recovery Services vault
Tuesday, March 17, 2020
Backup and Disaster Recovery
You need to back up your data. But you shouldn't use just any service, you need a platform your team is already familiar with, a platform you can trust. You need Microsoft Azure. Azure offers an effective solution with enormous capacity for storage, built-in security, and cloud datacenters all over the world. At FH-Networking, LLC, we want to help you adopt the solution you need with Azure. Contact us for more information.
Expand your experiences. Subscribe now.
Are your customers on a true path to purchase--or are they just ambling along without direction? Subscribe today, and stay informed on how Microsoft Dynamics 365 can help elevate and transform your customers' journey by creating consistent, personalized experiences along the entire purchase path.
Customer Story: Clifton Coffee Recap
From the start, leaders at Clifton Coffee Roasters (CCR) knew they wanted to go beyond just roasting coffee. They wanted to empower other coffee companies to succeed. Now they provide technical support, delivery service, and back-of-house training to coffee shops across the UK, in addition to providing all of the products needed to run a coffee company.
But it wasn't always that way. In the company's early days, the team had a difficult time coming together, with employees scattered across the UK and no reliable means to connect them. Once they adopted a teamwork solution to improve internal communication, teamwork became easy and the business took off. The rest is history.
Want to take cues from CCR's teamwork game? Contact us for help getting started.
Travel Counsellors Upgrade from On-Premise CRM to Microsoft Dynamics 365
Travel Counsellors Ltd. is an independent travel company headquartered in Manchester, England with more than 1,800 travel counselors operating in seven countries around the world. One of the company's most important strategies for growth is to recruit more travel counselors globally--but to maximize this strategy, the company needed to move from on-premises Microsoft Dynamics to cloud-based Dynamics 365, an implementation spearheaded by Microsoft partner Alithya. But rather than sit on the sidelines while Alithya did all the work, Travel Counsellors tapped into Alithya's unique methodology to empower a team internally to run the project, and relied on Alithya's oversight, expertise, and experience to ensure that its internal team was doing things according to best practices to make the implementation as smooth as possible. Watch the video to see how this innovative approach to deploying Dynamics 365 helped Travel Counsellors achieve its strategic goals while learning CRM implementation from an inside, hands-on perspective.
Monday, March 16, 2020
How NASCAR team Hendrick Motorsports uses Microsoft Teams to win races
Unlike any other competition, NASCAR is a sport where just one second of time can mean the difference between first place and a distant tenth. As such, racing teams like Hendrick Motorsports are always searching for ways to squeeze out another fraction of a second in performance. When NASCAR changed its rules to open up access to different data streams from each car--such as speed, brake level, and throttle position, coupled with GPS location--Hendrick needed a solution for generating actionable insights from this real-time telemetry information, and for sharing this information in real time with various stakeholders. To achieve this high-speed collaboration, Hendrick turned to Microsoft Teams for its efficient communication capabilities accessible in a single, convenient location, and for the solution's enterprise-grade, end-to-end security. Watch the video to see how Hendrick Motorsports is using Microsoft Teams to translate real-time racing telemetry into lightning-fast decisions and faster race car performance.
Wednesday, March 11, 2020
Investing in a CRM solution? Follow these 7 steps for a successful implementation.
For many organizations and their management teams, the mere mention of customer relationship management (CRM) inspires immediate fear and disillusionment. Far too numerous are the stories from companies across all industries about failed implementations, wasted money and time, and overly frustrated sales executives. But it doesn't have to be that way, according to a Forbes article entitled "Seven Steps For Successful CRM Implementation." In the article, author Marc Emmer asserts that past frustrations and failures with CRM implementation have little to do with technology, and more to do with the culture of the organization attempting to implement it. Read the full article to discover what Mr. Emmer feels are the seven keys to successfully deploying and utilizing CRM.
Be A Prepper: The Keys To A Digital Disaster Recovery Plan For Business Leaders
This article, written by a small business owner, is relevant to business leaders of every type. It highlights the importance of a disaster recovery plan and underscores the value of diligence and consistency when implementing one.
Customer story: Nakilat
Qatari shipping and maritime company, Nakilat, aspires to be a global leader in energy transportation. To increase its efficiency, security, and competitive advantage, the company has transitioned its onshore offices and fleet of 67 vessels to a cloud-based, SaaS model. With Microsoft 365 and Microsoft Cloud App Security, Nakilat has securely improved employee communication and mobility. The company has also adopted Microsoft Azure to optimize operations and improve business continuity, reducing operating costs by 50%.
Tuesday, March 10, 2020
6 ways you're getting teamwork wrong
All it takes to put together a winning team is finding the most talented people possible, assigning them to the same project, telling them the requirements and deadline, and then letting them run wild...right? Not so, says Sharon Florentine--in fact, far from it. In her article for CIO magazine entitled "6 ways you're getting teamwork wrong," Ms. Florentine draws a clear distinction between assumption and reality when it comes to teamwork, outlining what it really takes to assemble a truly superb group for getting the job done. Check out the full article before you put together your next mission-critical team.
Unblocking Workplace Collaboration: 5 Tools and Strategies
Did you know that up to 80% of workers' time is spent on collaborative activities like responding to emails and attending meetings?
This guide to promoting a more collaborative workplace culture outlines common communication breakdowns in the modern workplace and provides strategies to help customers communicate and collaborate more effectively.
View: Unblocking Workplace Collaboration: 5 Tools and Strategies
Help customers bring teams and resources together with Microsoft technology
Digital teamwork tools are changing the way teams do business: Today, more than 30% of businesses use advanced communication tools in conference rooms.
With Teamwork solutions from Microsoft, you can facilitate better communication among your teams by using cloud-based email technology and calendaring services. You can also ensure that your teams are aligned with web conferencing and group chat. And that's just the beginning.
Contact us to see how your company can benefit from our enterprise-grade communication technology.
View: Help customers bring teams and resources together with Microsoft technology
Transform the customer journey with Dynamics 365 for Sales + Adobe Marketing Cloud
How do you differentiate yourself and stand out from your competitors? Delivering a more consistent, seamless, and personalized experience for customers is a great way to start--and an even better way to gain a competitive advantage by transforming the customer journey. View this infographic to discover how integrating Dynamics 365 applications with Adobe Marketing Cloud lets you leverage integrated tools and unified data to gain a 360-degree view of customers, orchestrate personalized campaigns, and deliver the right content, at the right time, at every touchpoint.
View: Transform the customer journey with Dynamics 365 for Sales + Adobe Marketing Cloud
Monday, March 9, 2020
Spend a day in the life with financial pro Adira
Adira is a senior project manager at a bank who works seamlessly between her laptop at the office and her tablet at home, relying on Microsoft Teams, OneNote within Teams, and Power BI dashboards to collaborate and share with team members. View this infographic to follow Adira through a typical day and to see how Teams enables her to get through her day productively and efficiently.
Wednesday, March 4, 2020
Five Benefits And Three Challenges Technology Can Bring To Global Companies
By now, you know that technology brings numerous advances in communication for your teams, but are you familiar with the most specific benefits teamwork technology has to offer? This article asserts that communication technology translates to faster communication, enhanced efficiency, and profit boosts for your employees, all essential components to connecting your teams and resources. Check out this article to learn more.
Your digital transformation journey starts here. Subscribe now.
Where is your organization in its digital transformation journey--or are you still uncertain where and how to begin? Subscribe now to stay informed on how Microsoft Dynamics 365 and Teams can help jump start digital transformation for your business by centralizing communications, enhancing collaboration, and streamlining processes and workflow--ultimately boosting your productivity and increasing your competitiveness.
View: Your digital transformation journey starts here. Subscribe now.
Put your finger--and business--on the pulse of the modern workplace. Subscribe today and never miss a beat.
With today's increasingly global business environment comes the need for increasingly global collaboration tools. Microsoft 365, with Teams at the heart of communications, provides the tools and capabilities today's organizations and businesses need to not only collaborate with colleagues and peers across the world, but equally important, to also take that first critical step toward transforming their traditional workspaces into modern digital workplaces. Subscribe now to stay informed on how Teams at the center of Microsoft 365 can help elevate and transform communication, collaboration, and teamwork throughout your entire organization.
Using cloud technologies to improve disaster recovery
Disaster lurks around every corner. You need a solution that can deliver peace of mind with a comprehensive solution. By using Microsoft System Center Data Protection Manager and SQL Data Sync to improve application resilience and performance in the cloud, Microsoft IT helps ensure that business applications are always available, and data is protected in case of disaster.
Tuesday, March 3, 2020
Azure Backup datasheet
Your data is more important to your organization than ever before. In today's technological world, having the tools to back up your information is vital to success. Azure Backup helps you retain rapidly increasing amounts of data while keeping storage costs low. It makes it easy for you to back up and restore your most important information when the unexpected happens.
Customer Story: Clifton Coffee | Bring Teams Together
Before switching to Teamwork solutions from Microsoft, employees at Clifton Coffee Roasters (CCR) would physically print out all documents, fill them out by hand, and then bring them into the office, where they would get scanned and entered into a computer. Sounds tedious, right?
Powered by Microsoft, CCR team members communicate better than ever. Now, their team members stay connected from almost anywhere in the world they are individually located. With flexible communication tools like Forms, employees can contribute and work together on shared documents from personal devices. No printing or scanning required.
Check out this video to learn how CCR connected their teams and resources with help from Microsoft solutions. And contact us to learn how you can too.
Digital transformation helps REGINA MARIA deliver better customer care and healthier business processes
REGINA MARIA is the leading provider of private healthcare services in Romania, with three internationally accredited hospitals, 45 of its own clinics, 5,500 employees, and an extensive partner network comprising almost 300 other institutions. The organization is already far along the path toward digital transformation and prides itself on being the most digital healthcare company in Romania, but it's always looking for ways to further expand its digital capabilities and utilize technology to help its patients as well as its business. Microsoft Dynamics 365 for Sales and Microsoft Teams provided just such an opportunity--including a new virtual assistant in Teams named "Ana" that has helped reduce approval processes for managers from days and weeks down to hours and minutes. Watch this video to learn how key Microsoft technologies have enabled REGINA MARIA to not only greatly improve customer experiences, but also vastly improve business processes, resulting in 20 percent better database accuracy and 50 percent faster complaint resolution.
Microsoft Teams delivers healthy, real-time global collaboration for Heart Research Institute (HRI) in Australia
Cardiovascular disease is the world's leading cause of death, a statistic that Australia-based Heart Research Institute (HRI) is working diligently to change. Dedicated to saving lives and minimizing the impact of heart-related illnesses on patients globally, HRI is involved with over 150 international research projects each year which require frequent collaboration with other researchers from around the world--a necessity often hampered in the past by the institute's outdated, unsecure, and largely underused collaboration tools. All that changed when Microsoft partner Dimension Data deployed Microsoft 365 across HRI, with Teams at the heart of the organization's communications.
With Microsoft 365 and Teams, HRI can now compare results, share data, and collaborate on documents in real time with researchers in different countries and hemispheres, representing a critical first step for HRI toward realizing the promise of the modern workplace. Watch and share this short video to learn how Microsoft 365 and Teams are enabling cutting-edge communication for a cutting-edge research facility.
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