Tuesday, June 30, 2020
How We Saved Our Culture of Collaboration: Tech Was the Means for Easing the Pain of Rapid Growth
What qualifies as a successful collaboration tool? The short (and kind of obvious) answer is: one that gets people to use it. In other words, your large investment in a new platform may have proven useless unless that platform resonates with your workforce. This is why today's leading platforms like Microsoft Teams, Slack, and Workplace by Facebook have put customization and convenience at the top of their to-do list. And it's paying off immensely, with the industry expected to reach a value of $60 billion by 2023.
So what's the secret sauce behind the success and massive adoption of these platforms? Read this article to gain spot-on insights into how modern collaboration software has evolved to earn its place in the hearts—and devices—of today's millennial workforce.
Customer story: Axon
At Axon, their mission is to protect life. They create tech that helps officers protect communities. With body cams producing petabytes of data every month, data storage starts to become an issue. That's why they modernized their IT infrastructure.
At FH-Networking, LLC, we can help you find the right solutions to fit your needs. With our team of professionals, we can help minimize downtime and incorporate the functionality you need fast. Contact us today to learn more.
Move to the connected AI business cloud
Not so long ago, siloed client data was the norm. Client relationship management (CRM) software was usually used by sales teams to track their meeting data, but it was often only installed in onsite computers and keeping it updated was often a multi-task endeavor. Sales and customer services teams in the field had to keep their notes in separate documents until they were able to upload them into the database. This meant that businesses were regularly using incomplete client information to make decisions and had no way of knowing if the available data truly showed the latest interactions.
Thankfully, that all changed with the advent of cloud technology. In this decade, businesses empower their customer service teams with devices they can use to update their databases in real time and applications that integrate information directly into their client's profile. And in this regard, Microsoft Dynamics 365 is leading the industry with a connected AI business cloud that fosters innovation and efficiency. Read this infographic to learn about the unique aspects that make Dynamics 365 the hero brand of cloud-based business applications.
Move to the connected AI business cloud
Not so long ago, siloed client data was the norm. Client relationship management (CRM) software was usually used by sales teams to track their meeting data, but it was often only installed in onsite computers and keeping it updated was often a multi-task endeavor. Sales and customer services teams in the field had to keep their notes in separate documents until they were able to upload them into the database. This meant that businesses were regularly using incomplete client information to make decisions and had no way of knowing if the available data truly showed the latest interactions.
Thankfully, that all changed with the advent of cloud technology. In this decade, businesses empower their customer service teams with devices they can use to update their databases in real time and applications that integrate information directly into their client's profile. And in this regard, Microsoft Dynamics 365 is leading the industry with a connected AI business cloud that fosters innovation and efficiency. Read this infographic to learn about the unique aspects that make Dynamics 365 the hero brand of cloud-based business applications.
Amplify your apps with Microsoft Teams Developer Platform
Collaboration software is evolving. These days, just having chat-based capabilities is simply not enough, as anyone who's ever received nefarious "check your email" messages can relate. That's why leading enterprises are constantly striving for integration and convenience. After all, using multiple logins, juggling a dozen passwords, and getting bombarded with useless DMs is no one's idea of an efficient workspace.
Today, our collaboration tools have become increasingly integrated with each other. Chat-based applications can now send files, serve as online storage for critical project management, and function as digital meeting rooms. This not only saves time, but also enables valuable reporting and management capabilities that are crucial for today's global businesses.
In this infographic, you'll get familiarized with the Microsoft Teams Developer Platform and how it can be leveraged to extend the effectiveness of your existing apps as well as create new ones that maximize your teams' efforts.
View: Amplify your apps with Microsoft Teams Developer Platform
Wednesday, June 24, 2020
Use machine learning to analyze candidate information and recruit the best talent. Learn more about Microsoft Teams.
Recruiting has evolved. Fueled by machine learning and AI, today's top recruiters are implementing a host of digital tools to not only help them locate the best talent, but also statistically identify which candidate is the best for each role. And with the expanding reach and integration available within digital collaboration software like Microsoft Teams, the odds of choosing the wrong person for an important role are fading into obscurity.
Stay subscribed to learn more about Modern Workplace trends and how you can empower your recruiting teams with Microsoft.
Keep your citizen and patient information secure with the power of the cloud. Learn more about Microsoft for Government.
Accurate client information is the holy grail of customer service. And it's no secret that keeping your customer service teams' data constantly updated is key to securing happier customers and brand loyalty. Less talked about, however, is the fact that people feel comfortable sharing their most intimate problems because they trust that their data is being kept safe and far away from prying eyes or cybercriminals.
Subscribe now to stay updated on how the Microsoft cloud is empowering governments and health providers to keep their citizen and patient data secure while enabling their growth, trust, and digital transformation.
Tuesday, June 23, 2020
Migrating an open source PaaS solution to Azure
Modern Muse, a UK-based charity, lifted their existing AWS solution and shifted it to Azure without significant code changes. At FH-Networking, LLC, we can help you in your migration journey also. You'll be amazed on what you can accomplish with tools like Azure. Contact us today to learn more.
Migrating an open source PaaS solution to Azure
Modern Muse, a UK-based charity, lifted their existing AWS solution and shifted it to Azure without significant code changes. At FH-Networking, LLC, we can help you in your migration journey also. You'll be amazed on what you can accomplish with tools like Azure. Contact us today to learn more.
Data is more complex than ever. Transform data into insights with SQL Server 2019
Moving data isn't always easy. There are more than 340 types of databases in use today and moving data across them presents challenges for any IT team.
At FH-Networking, LLC, we have years of experience helping businesses find the IT solutions that can keep up with their constantly evolving business practice. Whether you need a solution for storage, data transfer, or just need to gain better insights from your data, we can help. Contact us today to learn more.
View: Data is more complex than ever. Transform data into insights with SQL Server 2019
Microsoft Talentsoft Dior Partner Story
Few things are more challenging than having a co-worker or boss who isn't prepared for their current position. To be fair, though, recruiters have a lot resting on their shoulders and they're well aware of the importance of their role. Placing the wrong resource within a critical project can have long-lasting implications for the entire business, not to mention the investment that must be made in finding and training that person's replacement.
Today, modern recruiting techniques and methods provide multiple filters to ensure a person's the right fit for a role, but they aren't always failproof. This is why leading recruiters such as Talentsoft have decided to go one step ahead and leverage digital transformation, machine learning, and cloud technology to help their clients always obtain the profile they're looking for.
In this video, you'll learn how Talentsoft uses all of these technologies integrated into Microsoft Teams to help fashion industry giant Dior reach and employ the best creative talent in the world.
Providence St. Joseph Health provides a personalized patient experience with Microsoft Dynamics 365
Call center representatives in the medical industry have a crucial role to play. Not only must they solve the caller's issue, but they must do so while conveying empathy, assertiveness, and confidence to the person on the line using only their voice. But to do all of this effectively, they must be armed with the information they need, and must be able to easily and intuitively access it while helping patients obtain a resolution to their problem. Furthermore, they must be able to add new information based on their interaction quickly and efficiently, so if the call breaks or the patient needs to call again, their information is updated and readily available within the system.
Watch this case study to learn how Providence St. Joseph Health has solved all of these challenges by employing Microsoft Dynamics 365 to provide their Patient Engagement Center Liaisons with a holistic view of patients and their needs.
Wednesday, June 17, 2020
The Data Center Isn't Dying, But It Is Changing
There's no doubt that the nature of IT infrastructure is changing. According to some, it could spell the end of datacenters as we know them. Likely, that won't happen for many years. But that doesn't mean you shouldn't plan for the future.
At FH-Networking, LLC, we can help you plan, implement, and optimize your cloud-based IT infrastructure for whatever the future may hold. Contact us today to set up a meeting.
Customer Data Platforms: Striving for a Single View of the Customer
The ability to collect, store and normalize large volumes of data while creating a way to persistently identify profiles across digital touchpoints has been the holy grail for many marketers. Traditionally, Data Management Platforms (DMPs) have been used to fulfill this role, but their reliance on anonymous IDs, the lack of personally identifiable information (PII), and their focus on paid channel optimization has led marketers to look for other alternatives.
This is where Customer Data Platforms (CDPs) come into play. Thanks to their usage of known IDs, PII, and their focus on owned channel personalization, they might just provide the coordinated action across all touchpoints and channels that marketers have been seeking all along. But as more and more companies look to brand themselves as CDPs, a little research can go a long way to avoiding potential frustration and going with the wrong option.
In this article, you'll learn about the CDP field as it stands today, and how to differentiate CDPs that started on the digital AdTech side from those that started on the PII MarTech side, as well as the differences in both their strengths and weaknesses.
Tuesday, June 16, 2020
5 Things to Avoid While Using a Team Messenger
Team messenger apps are a great addition to the workplace, especially in today's environment where working from home and flexible work schedules are the norm. However, it's easy to forget that just like unbulleted emails and leaving used Tupperware in the company fridge, there are some behaviors that are frowned upon when using office communication tools.
In this article, you'll review 5 basic rules that professionals must be mindful of when using a team messenger application in the office or remotely. Always keep them in mind to avoid awkward situations and the office blacklist.
Customer story: GEA Group
GEA is one of the largest suppliers of process technology for the food industry in the world. They employ 18,000 people in over 60 countries.
When you're that large, managing and keeping IT infrastructure under control can be tough. That's why they migrated their complete SAP infrastructure and all ERP solutions to the Microsoft cloud. And they did it without major business impact.
If you're also looking to migrate your IT infrastructure, our team at FH-Networking, LLC can help. Contact us to get started.
Microsoft for Government: narrative, scenarios, and solutions
Public institutions provide hundreds of services, and each of them represents an opportunity to use digital to increase their efficiency and reach. But so many options can seem overwhelming, and crafting a compelling, insight-filled narrative can go a long way to effectively transmitting the real benefits that governments can experience with digital transformation.
In this infographic, we'll provide you with the most common scenarios that provide opportunities for governments to go digital with Microsoft for Government. We've also included examples of impactful solutions for each scenario that have allowed public institutions to obtain outstanding results with digital. After reading it, you'll be better equipped to craft attention-grabbing pitches for all branches of government institutions including Civilian Government & Public Safety, and Defense & Intelligence.
View: Microsoft for Government: narrative, scenarios, and solutions
Empower your entire organization with Microsoft Teams
You've just arrived at the office, booted up your computer or laptop, and filled your first cup of coffee. You sit back down, take a sip, and what do you see? Chances are it's a login screen. Hastily, you type in your username and password and get on with a productive day. At least that was the idea, until you remember you forgot to send Karen from HR your vacation request form. You try to reach her by email but to no avail, so you boot up the informal messenger that everyone in the office uses because the legacy messenger set up years ago crashes when you send so much as an emoji. But of course, you once again need to type in your login info, only to see that Janice is not online. So ultimately you end up making two trips to HR (on the first trip, you forgot to staple your vacation balance because the document is stored in a separate internal SharePoint) to finally get your vacation approved.
Ready to throw your computer out a window yet? We don't blame you. This scenario may seem comical, but it's a reality that thousands of employees must endure thanks to the lack of a single, unified digital workspace. Preferably one that can be implemented across your entire organization and serve as a hub for all documents and teams to collaborate, within and across projects.
After reading this infographic, you'll learn how each department within your business can utilize Microsoft Teams to become more efficient, store documents securely, and collaborate seamlessly with any peer or colleague.
Wednesday, June 10, 2020
Protect your agency's database and citizen information by moving to the cloud. Subscribe to learn more about Microsoft for Government.
Cloud technology has enabled faster services, increased productivity, and happier workers for organizations of all sizes. But perhaps the most important characteristic of the cloud is its ability to keep your data safe from cyber attacks or physical hardware damage. And given the obsolete software and large amounts of paperwork still in use by public institutions today, this ability becomes critical.
Subscribe now to learn more about how your organization can use Microsoft for Government to increase security while empowering its employees, services, and citizens.
Transform your business from local to global with digital collaboration. Get started with Microsoft Teams.
How do you increase the scale of your business without compromising your teams' work structure and methodologies? Truth be told, there is no single answer to this question, but there is one solution that has been proven to yield outstanding results for today's leading enterprises: digital collaboration. However, the real challenge lies in choosing the correct platform on which to build your modern workplace—one that provides the flexibility, efficiency, and customizability that complements your work methodologies and empowers your employees.
Thankfully, one such platform exists, and is currently being utilized by today's industry leaders to complete fascinating, intricate projects around the world. Subscribe now to learn how Microsoft Teams can become the best tool for your workforce to reach its full potential, and how your business can go from local to global with Microsoft cloud.
Transform your business from local to global with digital collaboration. Get started with Microsoft Teams.
How do you increase the scale of your business without compromising your teams' work structure and methodologies? Truth be told, there is no single answer to this question, but there is one solution that has been proven to yield outstanding results for today's leading enterprises: digital collaboration. However, the real challenge lies in choosing the correct platform on which to build your modern workplace—one that provides the flexibility, efficiency, and customizability that complements your work methodologies and empowers your employees.
Thankfully, one such platform exists, and is currently being utilized by today's industry leaders to complete fascinating, intricate projects around the world. Subscribe now to learn how Microsoft Teams can become the best tool for your workforce to reach its full potential, and how your business can go from local to global with Microsoft cloud.
Tuesday, June 9, 2020
Using shielded virtual machines to help protect high-value assets
No matter what your business is or where you operate, your machines are tools that need to be taken care of and protected. With the threat of cyberattacks on the rise, it's up to you to find a solution that keeps your data and infrastructure safe. At FH-Networking, LLC, we know how to help businesses just like yours incorporate virtual machines that shield your data and assets from attack. With our industry experience, we can help you find the right solution for the job. Contact us today for more.
View: Using shielded virtual machines to help protect high-value assets
Extended Security Updates after end of support for Windows Server 2008 and SQL Server 2008 and 2008 R2
The end of support for SQL Server 2008 is coming. Are you prepared? With the end of support looming, your data and customers could be at risk. Now's a great time to transition to the latest version of SQL Server. At FH-Networking, LLC, we know how to speed your transition and minimize downtime, it's what we do. Contact us today to find out more.
How to enhance government services with Microsoft Dynamics 365
So far, we've extensively covered the topic of how digital transformation enables governments to become more efficient and increase the scope of their services. We've learned how digital allows them on a general level to better manage their budgets, protect their taxpayers' data, increase their productivity, integrate siloed information to gain accurate insights, and eliminate paperwork.
But what about the people who use these digital collaboration tools on a daily basis?
In this video, you'll step into the shoes of Raymond, a social worker who spends most of his time in the field solving complex cases that require careful analysis to make the right choices for the city's most vulnerable citizens. You'll also learn how the New York Administration for Children's Services office uses Microsoft Dynamics 365 to give their workers access to accurate insights that allow them to successfully care for the wellbeing of the city's children.
J Walter Thompson Unlocking creativity with Microsoft Teams
Creativity is like a living organism. It requires the right conditions to appear, careful nurturing to become more capable, and a diverse ecosystem to thrive. However, just like any organism, it can disappear in an instant if its environment doesn't provide the conditions it needs to grow and reach its full potential.
Ironically, nothing generates the mass extinction of creative ideas faster than alienating cubicles. So organizations quickly began to change from the inside to create environments that foster innovation and dynamic work methodologies. With the advent of digital, they realized that not only did physical spaces need to change, but also their digital counterparts. Let's face it—when was the last time you read a company-wide email reply and thought it was a good thing?
In this video, you'll learn the inspiring example of how J. Walter Thompson—one of the largest communication agencies in the world—has mastered the art of digital collaboration thanks to Microsoft Teams. From collaborating with the world's leading experts in prosthetics to give a veteran the ability to once again swim with his family, to simply networking and having fun, you'll see how Teams is much more than a work tool—it's a hub for inspiration and creativity.
Wednesday, June 3, 2020
Is Cloud Hosting the Best IT Solution for Your Business?
Whether it's being able to access a rich ecosystem of supportive apps or having immediate knowledge of your finances, the cloud can offer a wealth of benefits. At FH-Networking, LLC, it's important to us that our customers have the support they need as they upgrade their IT infrastructure. With our customer support focus, we will provide your company with the resources and knowledge of our industry experts so you can achieve more with your transition.
Guide to Creating a BYOD Policy for Small Business
Allowing employees to access company data from personal devices can be essential to creating work-life balance, but employee-owned devices can also pose security threats. Check out this article for an overview of the risks and benefits of implementing a bring-your-own-device policy.
Contact us for more information on how to help your company secure company data accessed from personal devices.
Tuesday, June 2, 2020
How CRM Improves Your Customer Service & Overall Customer Experience | CustomerThink
Customer experiences are everything. Here's the thing: it doesn't matter what you think they are, it matters what the customer perceives them to be. This means that accurately obtaining feedback from them is vital to keeping your business alive and consistently delivering the service that your clients expect from you.
In theory, this is what customer services is for. But your customer services teams are only as effective as the data you give them to work with. You could have the best resources in the world, but if they can't quickly and accurately access your clients' data the moment they need it, they're dead in the water. And so, too, is your business in the long run.
In this article, you'll learn 5 ways in which CRM software can empower your customer-facing teams with tools to better address client issues and draw insights to create a more empathic service. You'll also learn how it lowers the cost of each customer interaction by lowering the need to address recurring issues, and how it can become crucial to other departments such as sales, marketing, and development.
The Future of Productivity: Teamwork and Collaboration
Long gone are the days when the bulk of office communication was made via lengthy, often incomprehensible email threads. Also going extinct—thankfully— are the colossal company-wide emails that were often responded to by recipients using the "reply all" button.
Today's corporate communication is evolving—not to the Orwellian, drone-like future portrayed in the movies, but toward a more multimedia-focused and casual approach. Nowadays, boring project management software is losing traction to intuitive digital tools such as Slack or Microsoft Teams which enable communication and collaboration to happen from a single platform.
In this article, you'll learn about the major trends that are transforming office communications around the world. You'll also gain insight into how several industry leaders envision the future of collaboration, and what tools they're using within their organizations to push forward projects worldwide.
Customer story: dv01
In the wake of the 2008 mortgage meltdown, the team at dv01 sought to provide transparency in the market. But as they grew, their finance team was getting bogged down. With Microsoft Machine Learning, their finance team can separate tech from finance so their people can focus on what they do best. Tech should help, not hold you back from achieving your goals. That's why at FH-Networking, LLC, we are here to help businesses like yours find the right technology solutions, so you can focus on what you do best.
Customer story: Garner Foods
Although Garner Foods is based in South Carolina, they sell hot sauce and Green Mountain Gringo brand products all over the world. With digital tools, their projects are easily managed remotely, and team members can work from anywhere.
Garner Foods chose to partner with Microsoft 365 Business to easily onboard new employees and to secure company data stored on countless devices. With employees and sales representatives traveling all over the United States, being able to securely work and collaborate from any device has played a huge role in the company's ongoing success.
Monday, June 1, 2020
Why governments trust Microsoft with their digital transformation
Public sector initiatives are more often than not highly complex and carefully planned endeavors. And, to be fair, they have every reason to be. Millions of people depend on public services to make their lives better, and even a brief interruption can affect thousands of citizens.
This doesn't mean that governments should postpone or cancel their digital initiatives, however—they just have to avoid as much risk as humanly possible. A significant part of this involves making the right choice when partnering with a provider and choosing the correct platform. It's critical, therefore, to pick one that guarantees flexibility, security, and cost-effectiveness, but more importantly, ensures the continuity of public services.
In this infographic, you'll learn why Microsoft has become the partner of choice for governments across the world, and what characteristics have helped Microsoft's products become a staple for public digital initiatives.
View: Why governments trust Microsoft with their digital transformation
The 7-step partner mini-guide to onboarding customers
Organizations don't make the jump to digital collaborations overnight. It takes months—or even years, depending on their size—of careful planning and strategy to come up with a transition plan that doesn't compromise operations while everybody gets onboarded.
It's our job, then, to guide our clients and partners as to the best way they can make their digital plans happen. Of course, this isn't always easy—some organizations have highly rigid and complex structures that can take a while to adapt and integrate new technologies, while others may have multiple stakeholders who need to be consulted during each stage of the process. Either way, a clear and well-established roadmap goes a long way toward ensuring the process goes as smoothly as possible.
That's why we've created this infographic—to provide you with 7 time-tested steps that can make your customers' Microsoft Teams adoption as seamless as possible. Use it as a handy cheat sheet for yourself or your sales teams, or bring it along to executive meetings for a visually impactful way of presenting a solid implementation strategy that's recommended by Microsoft.
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