Monday, October 30, 2023
Global State of Customer Service Sophistication
Microsoft's "Global State of Customer Service Sophistication" explores the crucial alignment between customer service and brand loyalty. With research showing a staggering 96% of customers might leave due to subpar service, the whitepaper provides actionable steps you can take today the sophistication of your customer service experiences. Get insight on risk factors, challenges and steps to address them by modernizing service experiences with the right strategies and technology solutions.
Zurich Insurance Group gives its business units a modern, flexible customer engagement solution with Microsoft Dynamics 365
When Zurich Insurance Group faced a challenge familiar to many: Optimizing customer engagement across business units. With Microsoft Dynamics 365, the insurance provider has been able to address the challenge by transforming engagement — a move that had resulted in more personalized customer experiences and an incredible 40% boost in lead quality. Zurich Insurance Group shares lessons learned in this customer success story. Get the story, here.
Navigate hybrid work with Microsoft Teams Rooms
Making hybrid meetings more inclusive, secure, flexible and simple to manage is a challenge when participants join from a variety of places. With Microsoft Teams and the Teams Rooms feature, you can easily address these challenges AND make hybrid meetings more productive. To see how take the Microsoft interactive tour, "Navigate hybrid work with Microsoft Teams Rooms." Get a step-by-step walkthrough of how Microsoft Teams and Teams Rooms transform hybrid meetings into dynamic, collaborative hubs. See how It combines the familiar digital workspace of Microsoft Teams with certified audio and visual devices to bridge the gap between remote and office-based teams and maximize inclusivity, ease of use, flexibility and security.
Howard University doubles security score and saves $1 million annually
Howard University, a leading historically Black college in Washington, DC, doubled its security score in less than a year after expanding its use of Microsoft Azure.
After suffering a ransomware attack in 2021, the university sought to strengthen its security with Microsoft solutions. In just three weeks, Howard restored all core IT services, increased efficiency, boosted security and saved money,
Read the full story to learn what they accomplished and how.
Microsoft Teams Rooms
Looking to transform meeting spaces into collaborative hubs? Discover the power of Microsoft Teams Rooms and how it makes hybrid meetings more inclusive, secure, flexible and easy to manage. Get an at-a-glance of features that foster seamless collaboration including a user-friendly interface to start meetings on time, instantly project presentations and share content with remote participants. See how Teams Rooms delivers the flexibility to select the right system and audio-video peripherals from preferred tech vendors like Dell, Yealink and Logitech. Read the blog, watch the video to start getting more from your hybrid meetings today!
Azure Virtual Desktop Watermarking Support
Watermarking printed documents and PDFs is a common practice to keep them from being copied. Now you can also watermark digital screen views and screen shots with the new Microsoft Azure Virtual Desktop Watermarking feature.
Watermarking is an optional protection feature to Screen Capture in Virtual Desktop. Read how to access support for the Watermarking feature in this article.
Monday, October 23, 2023
Modernize the Service Experience Guided Tour
Explore how businesses like Contoso Coffee are reshaping service strategies and moderning customer experiences with Microsoft Dynamics 365 for Customer Service. Benefit from faster problem resolution, collaborative tools and a seamless journey that leave customers and employees satisfied. Take the tour.
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